1. Introduction and Scope of This Policy
This Privacy Policy is published by woc88 ("we", "platform", "website") and applies to all individuals who register an account, visit our website at woc88.one, or interact with any services we offer. It explains precisely the types of personal information collected, how it is processed, which parties have access to it, and the rights you have as the owner of that data.
By continuing to register or use the woc88 platform, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact our support team to close your account.
🔒 This policy takes effect from 1 January 2026 and supersedes all versions of the Privacy Policy published before this date.
2. Personal Information We Collect
woc88 collects personal information through the account registration process, transaction activity, platform usage, and communications between members and our support team. The categories of information we collect include:
- Identity information: full name, date of birth, identity card number (MyKad) or passport, and copies of relevant documents
- Contact information: email address, mobile phone number, and mailing address
- Financial information: bank account number, account holder name, e-wallet type (Touch 'n Go eWallet, DuitNow, ShopeePay), and crypto wallet information (USDT, BTC, ETH) — no credit card data is stored
- Technical information: IP address, browser type, device operating system, and session log data
- Activity data: betting records, deposit and withdrawal amounts, and transaction history
- Communications: content of live chat conversations and support emails
📋 We never collect credit card numbers or debit card information directly. All payments are processed through the methods established within the platform.
3. Purpose of Using Personal Information
The personal information you provide is used solely for lawful and defined purposes. woc88 will not use your data for any purpose unrelated to the operation of the platform. The main purposes for which data is used include:
- Identity verification and age verification (members must be 21 years of age or older) during new account registration
- Secure processing of deposits and withdrawals using Touch 'n Go eWallet, DuitNow, FPX Online Banking, ShopeePay, USDT, BTC and ETH
- Prevention of fraud, money laundering, and other unlawful activities
- Compliance with anti-money laundering (AML) and know your customer (KYC) requirements under our international licence
- Contacting you regarding technical support, transaction status, or important account updates
- Analysing usage patterns to improve the platform experience, loading speed, and game options
- Processing bonus claims, including the 200% welcome bonus up to RM300 and the VIP cashback programme
4. Disclosure and Sharing of Information
woc88 takes a serious commitment to the confidentiality of member data. We do not sell, rent or share your personal information with third parties for marketing or commercial purposes. However, there are limited situations where disclosure of information may occur:
- To recognised payment service providers for processing deposits and withdrawals — only the information required to complete the transaction is shared
- To the international licensing bodies that issue operating licences to woc88, when requested within the framework of compliance checks
- To legal or enforcement authorities when a valid court order or binding legal obligation applies to us
- To technical infrastructure providers (server hosts, security systems) who are bound by strict confidentiality agreements
In all of the above cases, we ensure that the parties receiving data are subject to confidentiality and data protection requirements equal to or higher than our own standards.
5. Data Storage and Retention Period
Your personal data is stored on protected servers located in data centres that comply with international security standards. We use high-level encryption at rest and encryption in transit.
Data retention periods are determined based on applicable operational and legal requirements. Transaction records and betting history are retained for the period required by the licensing authority. After an account is closed or after the mandatory retention period ends, data that is no longer required will be securely deleted or anonymised.
6. Cookies and Tracking Technologies
woc88 uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly. The cookies we use fall into several categories:
- Session cookies — required to maintain your login session and language preference while browsing the website
- Functional cookies — store your display settings, game preferences and user interface preferences
- Analytics cookies — collect usage data in aggregate and anonymous form for platform improvement purposes
You can manage cookie settings through your browser at any time. Note that disabling certain cookies may affect specific functions within the woc88 platform.
7. Technical Security Measures
Protecting your personal data requires a comprehensive security approach. woc88 implements multiple layers of technical protection to keep your information safe:
- 256-bit TLS/SSL encryption protocol for all data communication between your device and our servers
- Two-factor authentication (2FA) available for all member accounts
- Intrusion detection and prevention systems operating at all times
- Real-time account activity monitoring to detect suspicious login patterns
- Account passwords stored in hashed form that cannot be reversed
- Regular security audits by independent parties to identify and close system vulnerabilities
Although we take all reasonable steps to protect your data, online security depends on cooperation from both sides. Make sure your account password is strong and unique, and do not share your login details with anyone.
8. Age Restriction and Child Protection
The woc88 platform is intended strictly for individuals aged 21 and above. We do not knowingly collect or process any personal information from individuals under the age of 21. If you become aware that someone below this age limit has registered an account, please contact our support team immediately via live chat or email at [email protected] so that the account can be closed and the data removed.
9. Privacy Policy Amendments
woc88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, licensing requirements, or applicable laws. The latest version of this policy will always be available on our website with an updated effective date.
For amendments that materially affect how your data is used, we will notify you via your registered email or an in-platform notification before the amendment takes effect. Continued use of the platform after the effective date of any amendment is considered acceptance of the amended terms.
10. Contact Us Regarding Privacy
If you have any questions, concerns, or wish to submit a request relating to your personal data — including requests for access, correction, or deletion of data — please contact the woc88 team through any of the following channels:
- In-platform live chat — available 24/7 in Malay and English
- Support email: [email protected] (responses within a reasonable timeframe)
Our support team is ready to assist you with any matter relating to your privacy and personal data management on the woc88 platform.